Product Releases
Platform
Changelog.
Continuous engineering momentum. Track our latest releases, architectural upgrades, and channel additions.
v2.4.0
October 2026
Major Release
2-Session Hard Ceiling & Automated Operator Takeover
Introduced strict tenant cost safeguards, capping continuous billable conversations at 2 sessions (16 turns) with automatic transfer to human operators.
2-Session Hard Ceiling: Conversations exceeding 16 turns auto-escalate to HITL to eliminate bot loops.
Early Deflection Exemption: Support cases escalated within 2 turns are billed at 0 credits.
Edge IP Ban Decoys: Bot scrapers hitting honeypot paths are automatically blocked across Edge proxy.
v2.3.0
September 2026
Multimodal
Native Voice Notes & Receipt Document OCR
Added multimodal sensory processing across WhatsApp and Telegram, allowing agents to understand voice notes and extract text from photos and PDFs.
WhatsApp Voice Note Transcription: Fast Whisper engine converts incoming voice audio into context.
Receipt & Invoice OCR: AI extracts invoice numbers, amounts, and dates from uploaded images.
PDF Catalog RAG: Agents query customer brochures and manuals directly in chat.
v2.2.0
August 2026
Omnichannel
Meta Embedded Signup & 60-Day Token Rolling Renewal
Reduced WhatsApp Business onboarding time from days to under 5 minutes with official Meta Embedded Signup and background token refresh.
1-Click WhatsApp Onboarding: Directly connect WABA phone numbers without manual business verification hurdles.
Silent Token Renewal: Meta Graph API v21.0 tokens auto-renew every 60 days via background cron.
Instagram DMs & Story Mentions: AI auto-responds to story mentions and reels.
v2.1.0
July 2026
Core Engine
Guideline-Driven Parlant Engine & Sub-Second Streaming
Transitioned from fragile monolithic prompts to behavioral guidelines with real-time SSE stream delivery.
Atomic Guidelines: Define business rules as condition-action pairs without hallucination.
Server-Sent Events (SSE): Sub-500ms streaming text responses to web widgets and operator inboxes.
Collision Protection: Distributed mutex locks prevent AI and humans from talking over each other.
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