Platform
Insights & FAQ.
Everything you need to know about building, deploying, and managing hybrid AI agents.
What makes Flowk different from a standard chatbot?
Standard chatbots use rigid decision trees. Flowk uses a guideline-driven AI engine (built on Parlant) that understands context, follows complex instructions in plain English, and handles multimodal data like voice and images natively.
What does 'Multimodal' mean for my business?
It means your AI isn't limited to text. Customers can send voice notes, screenshots of issues, or PDF documents. Flowk's AI processes these inputs directly, allowing for faster resolution of complex support cases.
Which channels are supported out-of-the-box?
Flowk is truly omnichannel. We provide native support for WhatsApp (via Official Meta Embedded Signup), Instagram DMs, Messenger, TikTok, Telegram, our high-fidelity Web Widget, and a robust Developer API for custom integrations.
How does the 'Human-in-the-Loop' handoff work?
Your team can monitor AI conversations in real-time. If the AI detects a complex sentiment shift or if a human operator decides to step in, they can pause the AI with one click and take over the chat instantly without the customer losing context.
Can I host Flowk on my own infrastructure?
Yes. While our SaaS tier is a managed cloud solution, the Flowk Enterprise edition allows for full self-hosting on your own VPC or On-Premise hardware for total data sovereignty and custom security controls.
Does the AI support custom knowledge bases?
Absolutely. You can upload documents (PDF, DOCX, XLSX) or link external URLs. Our RAG (Retrieval-Augmented Generation) system ensures the AI only answers based on your verified, securely isolated data.
What are AI Sessions and the 2-Session Hard Ceiling?
1 Session Credit covers up to 8 conversational turns or 60 minutes of inactivity. To protect tenants from runaway bot loops, any conversation that extends beyond 16 turns (2 sessions) is automatically escalated to human operators, strictly capping maximum billable exposure per customer issue at 2 credits.
How long does it take to go live?
You can connect a channel via Meta Embedded Signup and have a basic guideline-driven agent running in under 5 minutes. A fully fine-tuned production deployment typically takes less than an hour.