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Email Support & Inbound Webhooks

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Manage Email Support & Inbound Webhooks conversations & campaigns at scale

Unify email support with your messaging channels. Flowk processes incoming emails through guideline-driven AI agents, analyzes attachments, drafts context-aware replies, and routes complex cases to human operators.

Key Features & Capabilities

  • Inbound email webhook processing with SPF, DKIM, and DMARC verification.
  • Automatic parsing of customer attachments (PDF invoices, warranty documents, receipts).
  • AI-powered auto-drafting and autonomous resolution for standard support queries.
  • Unified conversation history with omnichannel customer identity linking.
  • Configurable outbound SMTP / transactional mail delivery.
Flowk Human-in-the-Loop Engine

Seamless AI & Human Hybrid Inbox

Let Flowk AI answer routine questions automatically. When high-value customers request specialized help, Flowk transfers session context directly to human operators without losing conversation history.

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