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Zigatext SMS & Offline Escalation

SMS Escalation
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⚡ Instant Urgent Operator Mobile SMS Alerts

Manage Zigatext SMS & Offline Escalation conversations & campaigns at scale

Ensure your support team never misses a high-value customer or urgent escalation. Zigatext connects Flowk AI to SMS networks globally, dispatching instant SMS notifications to operator mobile phones when human handoff is required — even when staff are offline.

Key Features & Capabilities

  • Dispatch instant SMS alerts to assigned operator phone numbers upon human escalation.
  • Send automated SMS order receipts, booking confirmations, and verification PINs.
  • Broadcast SMS marketing campaigns to targeted lead segments with delivery reports.
  • Fallback to SMS delivery when internet messaging channels (WhatsApp/Telegram) are offline.
  • Full delivery receipt analytics and multi-operator mobile phone routing.
Flowk Human-in-the-Loop Engine

Seamless AI & Human Hybrid Inbox

Let Flowk AI answer routine questions automatically. When high-value customers request specialized help, Flowk transfers session context directly to human operators without losing conversation history.

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