Billing Overview
Flowk uses a usage-based billing model centered on AI Sessions and Routed Interactions. You pay for the value you deliver — conversations handled by your AI agents and interactions routed to your human team.
1. Plan Tiers
Starter Plan
Designed for small teams exploring AI-powered support. Includes everything you need to build, test, and deploy your first agent.
- 1 Agent — One guideline-driven AI agent.
- 1 Channel — Connect one channel (web widget, WhatsApp, or API).
- 500 AI Sessions / month — 500 conversations handled by your AI agent.
- Basic Analytics — Core metrics and conversation logs.
- Email Support — Standard response time within 24 hours.
Growth Plan
For growing teams that need more capacity, multiple agents, and priority support.
- 3 Agents — Deploy multiple agents for different use cases.
- Unlimited Channels — Connect as many channels as you need.
- 5,000 AI Sessions / month — High-volume AI conversation handling.
- Advanced Analytics — Detailed insights, trends, and export capabilities.
- Priority Support — Response within 4 hours on business days.
- Custom Roles — Define team roles with granular permissions.
Enterprise Plan
For organizations with advanced security, compliance, and scale requirements.
- Unlimited Agents — Create as many agents as your workflow needs.
- Unlimited Channels — Including dedicated infrastructure.
- Custom AI Sessions — Volume tailored to your needs.
- SAML SSO — Enterprise-grade single sign-on integration.
- Audit Logs — Full audit trail of all platform activity.
- Dedicated Success Manager — Strategic guidance and support.
- SLA Guarantee — 99.9% uptime guarantee with dedicated support.
2. Transparent Session Governance & Metering
Unlike legacy platforms that bill per seat or surprise you with variable token math, Flowk uses a predictable, transparent Session Unit Metering model with built-in financial guardrails.
| Rule / Metric | Standard Definition | Tenant Protection Impact |
|---|---|---|
| 1 Standard Session Unit | Up to 8 Conversational Turns OR 60 minutes of inactivity | Covers >92% of all customer support resolutions under 1 credit. |
| Rollover Metering | Turn 9 automatically begins Session #2 | Seamless continuous chat without customer interruption. |
| 2-Session Hard Ceiling | Turn 17+ (Exceeding 2 sessions / 16 turns) | Auto-escalates to Human Operator. Max billable exposure is hard-capped at 2 credits per issue. |
| Early Deflection Exemption | Escalations within ≤ 2 turns | 0 Credits Deducted (100% Free). You are never billed for immediate human handoffs. |
| Infinite Loop Circuit Breaker | 3 consecutive identical intent loops | Automatically forces Human Takeover to protect user experience. |
Key Invariants for Developers & Finance Teams
- Zero Seat Surcharges — Add unlimited human operators, supervisors, and admins without paying per-seat license taxes.
- Fair-Use Token Ceiling — Inbound messages are capped at 2,000 input tokens (~8,000 chars) with automatic truncation protection.
- WABA Pass-Through Pricing — Connect your own WhatsApp Business API account directly. Flowk charges zero markup on Meta conversation fees.
- Real-Time Quota Telemetry — Monitor live session consumption and remaining credits directly from the dashboard sidebar.
Why We Cap Sessions at 2 Units
If an AI cannot resolve an inquiry within 16 conversational turns, continuing the automated loop creates customer frustration. Flowk transfers the ticket to a human agent and locks the billing at 2 credits — ensuring you never pay for endless bot loops.
5. Cancellation
You can cancel your subscription at any time from the billing page. Upon cancellation:
- Your plan remains active until the end of the current billing period.
- At the end of the period, your workspace is downgraded to a free limited state.
- Your data is retained for 30 days after cancellation.
- Reactivating within 30 days restores full access with no data loss.
Enterprise Features
Learn about Enterprise SSO and advanced security features.