Getting Started
Getting Started

Welcome to Flowk

Platform Overview & Quick Start Guide

What is Flowk?

Flowk is an enterprise hybrid AI customer support & conversational commerce platform. It unifies guideline-driven reasoning (Parlant), multimodal intelligence (voice notes, document RAG, image OCR), and human-in-the-loop oversight across WhatsApp, Instagram, TikTok, Telegram, Messenger, and Web chat.

1. Core Architectural Pillars

1. Guideline-Driven Reasoning

Unlike brittle keyword tree builders (ManyChat) or prompt-stuffed black-box bots (Intercom), Flowk uses Parlant — a guideline engine that evaluates conversational state against plain-English business rules. You specify exact behavioral invariants, conditions, and tool executions with 100% determinism.

2. Multimodal Intelligence (Audio, Vision, PDF)

Customers don't just type text — they send WhatsApp voice notes, photos of physical receipts, and PDF warranty documents. Flowk natively transcribes incoming audio in real-time, extracts text from images via OCR, and answers deep product questions using semantic document RAG.

3. Conversational Checkout Engine

Convert support inquiries into immediate sales. Flowk AI agents generate dynamic multi-currency (NGN, USD, GHS, ZAR, KES) Paystack checkout links directly in chat, verify payments via cryptographic webhooks, and alert human operators instantly.

4. Transparent Session Governance

Stop paying per-seat license taxes or open-ended token fees. Flowk structures usage into 8-turn session units with a 2-session hard ceiling (16 turns max), 100% free deflection for handoffs under 2 turns, and infinite loop circuit breakers.

2. Quick Start (5-Minute Deployment)

  1. Create a Workspace — Sign up at flowk.kemonai.com and initialize your organization workspace.
  2. Build an Agent — In the AI Studio, design your agent using the visual canvas or launchpad wizard. Define plain-English guidelines and connect database tools.
  3. Upload Knowledge — Ingest product manuals, FAQ documents, or policies for instant RAG Q&A.
  4. Connect Channels — Connect WhatsApp via 1-click Meta Embedded Signup, Instagram DMs, TikTok DMs, or copy the 1-line Web Widget script.
  5. Monitor & Take Over — Track conversations in the Hybrid Inbox, receive urgent SMS alerts on mobile, and step in anytime with 1-click human handoff.

3. Platform Architecture

AI Agents & Tools

Guideline-driven reasoning engine with autonomous tool calling and deterministic decision graphs.

Multimodal AI

Real-time voice note transcription, image OCR for receipts, and PDF RAG semantic search.

Omnichannel Mesh

Unified messaging across WhatsApp Cloud API, Instagram DMs, TikTok, Telegram, and Web Widget.

Hybrid Inbox & SMS

Shared team inbox with live Copilot suggestions and instant mobile SMS escalation alerts.

Paystack Commerce

Generate dynamic multi-currency checkout links in chat with instant payment verification.

Threat & Edge Defense

System prompt anti-leak shield, prompt injection defense, honeypot traps, and 1-click IP banning.

4. Plan Tiers

Flowk offers flexible tiers tailored for every stage of growth — all with unlimited operator seats:

  • Free — Evaluate guideline AI support with managed infrastructure at zero cost.
  • Starter — Deploy 24/7 AI customer support for growing businesses.
  • Growth — Multi-channel orchestration, advanced external agents, and full REST API.
  • Enterprise — Dedicated infrastructure, custom SAML 2.0 SSO, audit trails, and SLA.
  • Partner — Agency white-labeling with custom CNAME domains (e.g. ai.smartsella.com) and dynamic SSO.

Ready to build?

Dive into the Agent Builder docs to create your first AI agent.

Agent Builder Guide